Contracting Parties and Applicability of Terms
These terms apply to all clients using services provided by Ridgebacktrail, located at Kisačka 42 in Novi Sad. The client may be an individual or a business entity requesting maintenance services. By accepting an offer, a contractual relationship is established based on these rules, regardless of whether the request was submitted via website, message, or phone.
Booking Appointments and Price Quotes
An appointment booking is considered confirmed only after Ridgebacktrail confirms availability and both parties agree on the estimated price and scope of work. All preliminary estimates provided by phone are based on the information supplied by the client. We reserve the right to adjust the quote on site if the actual condition of the space differs significantly from what was described.
Service Performance and Property Access
The client must provide unobstructed access to the premises at the agreed time, as well as working connections for electricity and running water. Our staff performs the work conscientiously and uses professional cleaning methods. The client is required to indicate in advance any unstable objects, pre-existing damage, or materials that require special care during treatment.
Pricing, Payment, and Invoices
Service pricing is calculated according to the current price list and agreed upon before work begins. Payment is made in cash immediately upon completion of the service and a joint walkthrough of the space. For legal entities, payment is made via bank transfer based on an issued invoice, with the due date indicated on the document itself.
Cancellation and Rescheduling
The client may cancel or reschedule an appointment free of charge up to 24 hours before the scheduled start of work. If the appointment is cancelled later or our team cannot enter the premises due to client fault, we reserve the right to charge a flat arrival fee of 1,500 dinars to cover transport and labor costs.
Liability, Safety, and Dispute Resolution
Ridgebacktrail accepts financial liability for potential property damage resulting from proven negligence by our employee during work. Any complaints regarding work quality must be submitted within 24 hours of job completion. Within that timeframe, we will dispatch staff to rectify issues free of charge, whereas subsequent claims after this period cannot be honored.
Applicable Law and Disputes
All disputes arising from the application of these terms are governed by the laws of the Republic of Serbia. The contracting parties agree to attempt to resolve any disagreements amicably and in good faith. If an agreement cannot be reached, the Basic Court in Novi Sad has jurisdiction.
Questions about this policy
Contact us at [email protected] or call +381 427 595 607 during business hours Mon-Thu 09:15 - 18:30, Fri 09:15 - 17:15, Sat 09:45 - 14:45. We answer every question within one business day.
- Merchant
- Ridgebacktrail d.o.o. Novi Sad
- Registered address
- Kisačka 42, 21000 Novi Sad, Srbija
- [email protected]
- Phone
- +381 427 595 607
- Working hours
- Mon-Thu 09:15 - 18:30, Fri 09:15 - 17:15, Sat 09:45 - 14:45
- Registration
- MB: 46278946