Cancellation window
Send a message or call at least 24 hours in advance and you will incur no costs. If you cancel later than that, we reserve the right to charge only the actual expenses for materials purchased for your premises, as stated in the quote.
Rescheduling
We do not charge for rescheduling. We will let you know the next available appointment within one business day.
Conditions for a refund of paid amounts
We return all money paid if we cancel the appointment, if we are unable to perform the agreed work, or if the cleaning does not match what was agreed and we fail to rectify the issue within a reasonable timeframe.
- If you cancel your scheduled appointment at least 24 hours in advance, we will refund your deposit in full.
- If the appointment is cancelled within 24 hours of arrival, we retain the deposit to cover team organization costs.
- We issue a partial refund if we were objectively unable to deliver the agreed service standard and could not resolve your concerns.
- There is no entitlement to a monetary refund if the client refuses to allow a free correction within the warranty period.
Refund request procedure
- Call us by phone or send a message with an explanation and your account number
- Our manager reviews the details and approves the refund request
- We transfer the money directly to your bank account
Timeline
Funds are returned to the client's account within 3 to 5 business days from the request approval date.
Questions about this policy
Contact us at [email protected] or call +381 427 595 607 during business hours Mon-Thu 09:15 - 18:30, Fri 09:15 - 17:15, Sat 09:45 - 14:45. We answer every question within one business day.
- Merchant
- Ridgebacktrail d.o.o. Novi Sad
- Registered address
- Kisačka 42, 21000 Novi Sad, Srbija
- [email protected]
- Phone
- +381 427 595 607
- Working hours
- Mon-Thu 09:15 - 18:30, Fri 09:15 - 17:15, Sat 09:45 - 14:45
- Registration
- MB: 46278946