Data Controller
The personal data controller is Ridgebacktrail, based at Kisačka 42, 21000 Novi Sad, Serbia. For any questions regarding how we process your information, you can contact us in person at our address or by phone.
Legal framework
We process personal data in accordance with the provisions of the data-protection law of Serbia and the applicable laws of Serbia. If any provision here conflicts with the law, the law prevails.
Data We Collect
We collect only the basic data that you provide directly via the contact form or phone call. This includes your name, phone number, address of the premises being cleaned, square footage, and a message or note regarding the property's condition. We do not request or collect national identification numbers, bank account numbers, or sensitive personal data.
Purpose of processing and legal basis
We use the collected data exclusively for communication, sending quotes, and scheduling our team's visit to your address. The legal basis for processing is taking action at the request of the individual prior to entering into a service agreement, as well as fulfilling the agreed cleaning service itself.
Data retention period
We retain data collected through the contact form only for as long as necessary to provide the service and address any follow-up questions, typically up to 12 months from the last contact. Receipts and invoices containing payment information are kept as required by the tax regulations of the Republic of Serbia.
Sharing data with third parties
We do not sell or forward your data to marketing agencies. We share address and name details solely with our field staff who visit the location to carry out the work. All our team members are bound by confidentiality and professional discretion.
Your rights and contact
You have the right to request access to the data we hold about you, its correction, or its complete deletion from our records at any time. You can submit a request verbally or in writing through our contact channels, and we will respond within 15 days free of charge.
Questions about this policy
Contact us at [email protected] or call +381 427 595 607 during business hours Mon-Thu 09:15 - 18:30, Fri 09:15 - 17:15, Sat 09:45 - 14:45. We answer every question within one business day.
- Merchant
- Ridgebacktrail d.o.o. Novi Sad
- Registered address
- Kisačka 42, 21000 Novi Sad, Srbija
- [email protected]
- Phone
- +381 427 595 607
- Working hours
- Mon-Thu 09:15 - 18:30, Fri 09:15 - 17:15, Sat 09:45 - 14:45
- Registration
- MB: 46278946