Privacy Policy

Data controller

Ridgeback Trail Publishing Ltd. is the data controller responsible for personal information collected through this website, and any questions about how your data is handled can be directed to us through the contact details provided on the site.

Legal framework

Personal data is handled in accordance with UK GDPR and the Data Protection Act 2018 and the other rules in force in United Kingdom. Where this policy and the law diverge, the law takes precedence.

Data collected

We collect information you provide directly through our contact form, such as your name and email address, along with standard server log data including IP address, browser type, and pages visited, and, where you have given consent, analytics cookies that record how visitors navigate and use the site. We do not collect payment information or operate any transactional systems that would require sensitive financial data.

Purposes and legal basis

We use contact form submissions to respond to reader inquiries and feedback, server log data to maintain site security and diagnose technical issues, and consented analytics data to understand which trail guides and gear reviews perform well, with these activities relying on your consent for optional cookies and on our legitimate interest in operating and improving the website for other basic processing.

Storage period

Contact form submissions and related correspondence are retained only as long as necessary to address the inquiry and for a reasonable period afterward for record-keeping purposes, while server logs are typically retained for a limited window tied to security monitoring, and analytics data is stored according to the retention settings of the third-party provider used, after which it is deleted or anonymized.

Third-party services

We may share limited data with third-party analytics providers who help us understand site usage, and these providers process data under their own privacy policies and security practices, which we select based on their commitment to data protection standards. We do not sell personal information to third parties, and any data shared is limited to what is necessary for the specific service being used.

Your rights

Depending on your location, you may have the right to access, correct, or request deletion of the personal information we hold about you, as well as the right to withdraw consent for optional cookies at any time through our consent banner, and you can exercise these rights by contacting us directly through the details provided on the site. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable data protection law.

Questions about this policy

Write to [email protected] or telephone +44 29 969 45693 during Mon-Fri 07:30-16:30, Sat 09:15-13:15. Every enquiry receives a reply within one business day.

Merchant

Ridgeback Trail Publishing Ltd.

Registered address

34 Cowbridge Road East, Cardiff, CF11 9AD, United Kingdom

Email

[email protected]

Phone

+44 29 969 45693

Working hours

Mon-Fri 07:30-16:30, Sat 09:15-13:15

Registration

Company No. 17614008