Frequently Asked Questions
Here we have gathered answers to the most common questions our clients ask before booking a cleaning.
Still have questions?
We answer all additional questions by phone or message within half an hour during the workday.
Contact Customer Supporthow to choose the right cleaning for your apartment
Basic surface hygiene is sufficient for regular maintenance, while deep cleaning is intended for spaces after painting or before moving in. Our team recommends the appropriate level based on the condition of your floors and windows. We prepare the quote before our arrival.
what our cleaning products consist of
We use pH-neutral, chlorine-free, and non-abrasive products that protect your wood flooring and tiles. All chemicals have safety data sheets and are designed for professional residential use. Steam cleaners use demineralized water to avoid leaving limescale marks.
how to care for upholstery after deep cleaning
We recommend leaving furniture to dry for 4 to 6 hours at room temperature for complete drying. After that, regular vacuuming with a soft brush is sufficient. Avoid wiping as a daily routine with wet wipes, as they push dirt deeper into the foam.
how to book an appointment and pay
Book your appointment through our form or by phone, after which you will receive a confirmation with the exact arrival time. Payment is made only after you inspect the completed work, either in cash on site or by bank transfer to our account. We do not require any advance payment for standard bookings.
do you bring your own equipment to the address
Our team brings all vacuum cleaners, steam cleaners, telescopic handles, cloths, and dedicated cleaning agents. You do not need to provide any supplies other than access to water and electricity. We work exclusively with our own prepared equipment.
how to report an issue with the cleaned space
If you notice any oversight after we leave, you have 30 days to send us your feedback. Our shift leader will review the details and the team will resolve the issue at no charge. Your satisfaction with the completed work is our top priority.