Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Posti Postal Parcel | 1-3 business days | 4.90 € |
| Matkahuolto Lähellä Parcel | 1-3 business days | 5.20 € |
Delivery time is calculated in business days from the dispatch date. Deliveries to rural areas may take 1-2 days longer.
- Free standard shipping on orders of at least €65 in Finland. Delivery for smaller orders costs €4.90.
- Delivery takes 2-5 business days from dispatch.
- Orders placed on weekdays before 13:00 ship the same day.
- Returns are accepted within 30 days of delivery. The product must be unused and in its unopened packaging.
- Payment: bank transfer.
Order processing
Orders placed on a business day before 13:00 are dispatched immediately. Otherwise, the order is processed on the next business day. An order confirmation and number will be sent to your email.
Products are packed in padded shipping boxes that protect against temperature fluctuations, and every product package features a tamper-evident seal to ensure product safety during transport.
Tracking your parcel
Once the package has been registered in the carrier's system, you will receive an automatic tracking code via email and SMS for real-time delivery tracking.
Lost or delayed parcel
If tracking does not update for 5 business days, write to [email protected]. Include your order number. We will look into the matter with the carrier. We will send a replacement package or refund your payment according to your preference within 10 business days of notification.
Damaged on arrival
Please inspect the package upon receipt: if you notice any shipping damage, notify the delivery driver or pickup point immediately and send photos of the damage to our customer service to arrange a replacement shipment.
Payment methods
Supported payment methods are Bank transfer. We never ask for payment card details or online banking credentials via email or phone.
Delivery outside Finland
We ship to specified countries. Shipping costs and estimated delivery times are shown at checkout before placing an order. The recipient is responsible for any customs duties in the destination country.
Questions about this policy
Write to [email protected] or call +358 621 926 433 (Mon-Thu 08:15 - 16:45, Fri 08:15 - 15:15, Sat 10:30 - 14:00). We respond within one business day.
- Merchant
- Tyven Oy
- Registered address
- Isolinnankatu 24, 28100 Pori, Suomi
- [email protected]
- Phone
- +358 621 926 433
- Working hours
- Mon-Thu 08:15 - 16:45, Fri 08:15 - 15:15, Sat 10:30 - 14:00
- Registration
- Y-tunnus: 55655447