Who is responsible
Tyven Oy, Isolinnankatu 24, 28100 Pori, Suomi. Data protection contact: [email protected].
Legal framework
We process data in accordance with the General Data Protection Regulation (GDPR) and the applicable legislation in Finland. In the event of a conflict, applicable law applies directly.
What we collect
When placing an order, we request the name, address, email, phone number, and selected products needed for delivery. We do not store payment card information on this website. We collect technical information about website usage, such as IP addresses and browser types, using cookies.
- Contact and delivery information such as name, street address, postal code, city, phone number, and email address
- Order and transaction history including selected products, delivery method, and order status
- Technical log data and device information such as IP address, browser version, and website usage statistics
- Customer service communication and the content of contact requests
Why we use it
- For delivering and processing orders, and handling returns.
- For responding to inquiries and sending delivery updates.
- For secure website operation and monitoring traffic.
- For sending newsletters with your separate consent. You can unsubscribe at any time via the link in the message.
Cookies and browser data
This website uses browser text files. Essential cookies ensure the cart and checkout work properly and cannot be disabled. Analytics cookies help us understand general site usage. Marketing cookies require your consent via the notice banner. You can update your choices at any time through the banner or your browser. Full details can be found in our cookie policy.
Sharing data with third parties
Shipping carriers require delivery addresses. Payment partners process transaction details. Hosting and analytics services operate under contract with us. We do not sell personal data to anyone.
As a company subject to Finnish and EU legislation, Tyven Oy never sells or transfers personal data of registered individuals to third parties for direct marketing or commercial exploitation.
Data retention periods
We retain order details for the period required by accounting law. Account data is deleted when an account is closed. Analytics data is retained for 14 months.
Your rights
Under the European Union General Data Protection Regulation (GDPR) and the Finnish Data Protection Act, data subjects have the right to inspect their data, request the correction or deletion of inaccurate data, restrict processing, object to processing, and request data portability by contacting our customer service.
Security
Our website does not collect, process, or store payment card details, as orders are completed without card payment: our only available payment options are free cash on delivery upon pickup and direct bank transfer according to the instructions in the order confirmation.
Questions about this policy
Write to [email protected] or call +358 621 926 433 (Mon-Thu 08:15 - 16:45, Fri 08:15 - 15:15, Sat 10:30 - 14:00). We respond within one business day.
- Merchant
- Tyven Oy
- Registered address
- Isolinnankatu 24, 28100 Pori, Suomi
- [email protected]
- Phone
- +358 621 926 433
- Working hours
- Mon-Thu 08:15 - 16:45, Fri 08:15 - 15:15, Sat 10:30 - 14:00
- Registration
- Y-tunnus: 55655447