Conditions
Products must be completely unused, in their original unopened sales packaging, and all protective seals must be intact. The return notice must be submitted within 30 days of the order delivery date.
How to make a return
- Notify customer service of the return by email, stating the order number and the items to be returned in the message
- Wait for the return authorization and exact return address details sent by customer service
- Carefully pack the unopened and intact products in durable protective packaging
- The payment will be refunded to the specified bank account within 3-10 business days after the returned shipment has arrived at our warehouse and its condition has been inspected
Who pays return shipping
If the item is defective or incorrect, we cover the return shipping and provide a prepaid label or arrange a pickup. If you cancel the order for any other reason, you pay the return shipping costs yourself with no other deductions.
Refund timing and method
We issue refunds within 3 business days of receiving and inspecting the returned item. Orders paid on delivery are refunded to the provided bank account, while bank transfers are returned to the original account. The funds usually appear in your bank account within 1-5 business days.
Case-by-case instructions
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We send the correct product and arrange collection of the incorrect one | None |
| Parcel lost | A replacement shipment or refund once the carrier investigation is completed | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund for the product | Return shipping only |
Exchanges
If you want a different product or pack size, return the original item following the instructions and place a new order. We will refund the returned product once it arrives. If the exchange is due to our error, we will deliver the replacement at no charge.
Cancelling an order
An order can be cancelled free of charge before it leaves our warehouse. Contact [email protected] and include your order number. Once dispatched, standard return policies apply.
Questions about this policy
Write to [email protected] or call +358 621 926 433 (Mon-Thu 08:15 - 16:45, Fri 08:15 - 15:15, Sat 10:30 - 14:00). We respond within one business day.
- Merchant
- Tyven Oy
- Registered address
- Isolinnankatu 24, 28100 Pori, Suomi
- [email protected]
- Phone
- +358 621 926 433
- Working hours
- Mon-Thu 08:15 - 16:45, Fri 08:15 - 15:15, Sat 10:30 - 14:00
- Registration
- Y-tunnus: 55655447